Merona4D is committed to protecting the privacy and personal data of every player. This policy explains what information we collect, how we use it, who we share it with, and what rights you hold as a data subject.
Last updated: 1 January 2026 | Governing language: English
These cards summarise our core privacy principles. They do not replace the full Policy text below, which governs in all cases.
All personal data you provide is stored on encrypted servers protected by 256-bit SSL. Access is restricted to authorised personnel only, under strict confidentiality obligations.
Merona4D does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Period. Your information is used solely to operate and improve your experience on our platform.
You have the right to access, correct, export, or request deletion of your personal data at any time. Contact our support team to exercise any of your data rights — we respond within 30 days.
We collect only the data that is genuinely necessary to operate the platform, process transactions, comply with KYC obligations, and provide customer support. We do not collect data speculatively.
Cookies are used exclusively for session management, platform performance, and aggregate analytics. We do not deploy third-party advertising trackers or cross-site profiling cookies without your explicit consent.
We retain personal data only for as long as required to fulfil the purpose for which it was collected, meet legal and regulatory obligations, or resolve any outstanding disputes. Retention periods are specified within this Policy.
This Privacy Policy (hereinafter "the Policy") is published by Merona4D (hereinafter "Merona4D", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://merona4d.cam. This Policy describes how Merona4D collects, processes, stores, transfers, and protects the personal data of individuals (hereinafter "you", "your", or "Player") who visit, register with, or otherwise interact with the Merona4D platform.
This Policy applies to all data processing activities undertaken by Merona4D in connection with the operation of its platform, including the provision of casino games, live dealer games, sports betting markets, customer support services, and marketing communications where consented.
By registering an Account or using the Merona4D platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.
For the purposes of this Policy, the following terms shall have the meanings set out below:
Merona4D acts as the Data Controller in respect of all personal data processed in connection with the operation of the Platform. As Data Controller, Merona4D is responsible for ensuring that personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organisational security measures are maintained at all times.
For all data protection enquiries, rights requests, and complaints, please contact us using the details provided in Section 15 (Contact & Complaints) of this Policy.
Merona4D collects personal data through the following channels: direct input by the Player during registration, account management, and support interactions; automated collection via the Platform's technology infrastructure; and, where applicable, from third-party identity verification and payment service providers.
The table below sets out the purposes for which Merona4D processes personal data and the corresponding legal basis for each processing activity.
| Purpose | Data Categories | Legal Basis |
|---|---|---|
| Account registration and management | Registration, KYC, device data | Contract performance |
| Processing deposits and withdrawals (MYR, USDT) | Financial, KYC, transaction data | Contract performance; legal obligation |
| Identity and age verification (21+ enforcement) | KYC, registration data | Legal obligation; legitimate interest |
| Fraud prevention and anti-money laundering | All categories | Legal obligation; legitimate interest |
| Responsible gambling monitoring and tools | Gaming activity, account data | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Communication, account, transaction data | Contract performance; legitimate interest |
| Platform security and abuse prevention | Device, technical, account data | Legitimate interest |
| Marketing communications (where opted in) | Contact, preference data | Consent (opt-in) |
| Analytics and platform improvement | Technical, device, gaming activity data | Legitimate interest (anonymised where possible) |
| Regulatory reporting and licensing compliance | All relevant categories | Legal obligation |
Merona4D does not sell, rent, or trade personal data to any third party for commercial purposes. We may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual protections:
As an internationally operated platform, Merona4D may transfer personal data to, or process it in, countries outside of Malaysia. Where such transfers occur, Merona4D ensures that appropriate safeguards are in place — including data processing agreements containing standard contractual clauses or equivalent protections — to ensure that the transferred data receives a level of protection equivalent to that afforded under applicable data protection principles.
By using the Merona4D Platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia where necessary for the purposes described in this Policy.
Merona4D retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, comply with applicable legal and regulatory obligations, or resolve any outstanding disputes or claims. The following indicative retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | 5 years after account closure | Regulatory / AML obligation |
| Financial transaction records | 7 years from transaction date | Legal / tax obligation |
| Gaming activity logs | 3 years after last activity | Legitimate interest; dispute resolution |
| Customer support communications | 3 years after closure of interaction | Legitimate interest; dispute resolution |
| Marketing preference records | Until opt-out or account closure + 1 year | Consent; legal obligation |
| Server and access logs | 12 months from date of log | Security; legitimate interest |
| Self-exclusion records | Duration of exclusion + 10 years | Legal obligation; responsible gambling |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
The Merona4D Platform uses cookies and similar tracking technologies to enable core Platform functionality and to understand aggregate usage patterns. The following categories of cookies are deployed:
Merona4D does not deploy third-party advertising or cross-site behavioural tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent the Platform from functioning correctly.
Merona4D implements appropriate technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:
Notwithstanding the above, no method of transmission over the internet or electronic storage is completely secure. While Merona4D takes all reasonable steps to protect personal data, we cannot guarantee absolute security. Players are encouraged to maintain strong, unique passwords and to enable two-factor authentication on their accounts.
As a data subject, you hold the following rights in relation to the personal data Merona4D processes about you. These rights may be exercised by contacting us using the details in Section 15.
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
Request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Receive a structured, machine-readable copy of personal data you have provided to us, for transfer to another controller where technically feasible.
Object to processing of your data based on legitimate interests, including for direct marketing purposes. Objections to marketing will be actioned immediately upon receipt.
Merona4D will respond to all verifiable data rights requests within thirty (30) calendar days of receipt. We may require proof of identity before processing a request. In complex cases, we may extend this period by a further thirty days with prior notice.
The Merona4D Platform is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age is verified through our mandatory KYC process prior to the processing of any withdrawal request.
If Merona4D becomes aware that personal data has been collected from an individual under the age of 21 without parental or guardian verification, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on our Platform, please contact us immediately at the details provided in Section 15.
The Merona4D Platform does not contain links to external third-party websites for commercial or affiliate purposes. Any third-party services integrated into the Platform — such as payment processing gateways (Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, DuitNow) or live chat tools — are governed by those third parties' own privacy policies in respect of data they independently collect.
Merona4D is not responsible for the privacy practices or content of any third-party service. Players are encouraged to review the privacy policies of any payment provider they use to make deposits or receive withdrawals.
Merona4D reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy will be communicated to registered Players via the email address associated with their Account, and a notice will be displayed on the Platform for a reasonable period prior to the changes taking effect.
The effective date of the current version of this Policy is stated at the top of this page. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Policy. If you do not agree to any material change, you should cease using the Platform and request Account closure.
For all data protection enquiries, rights requests, or privacy-related complaints, please contact the Merona4D data protection team using the following details:
Please clearly identify your request type (e.g., "Data Access Request", "Erasure Request", "Privacy Complaint") in your message so we can route it promptly to the appropriate team.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority under the licensing jurisdiction applicable to the Platform.
If you have any questions about how Merona4D handles your personal data, want to exercise a data right, or simply want to understand our privacy practices better, our multilingual support team is ready to help around the clock.
🔞 This platform is strictly for players aged 21 and above. Play responsibly.